At Divine Ebony Beauty, we celebrate the exquisite beauty and individuality of each crystal in the universe. We handpick and curate a stunning selection of crystals to offer you unique and captivating gems.

Please note that no crystal is exactly the same, just like each one of us is wonderfully distinct. As a result, the crystal you receive may vary slightly from the one pictured in our online store or catalog. These natural variations in color, size, and shape are a testament to the inherent charm and authenticity of these gifts from Mother Nature. We want to assure you that we take great care to deliver a crystal that closely aligns with your chosen selection.

Understanding the Variations:

1. Color: Crystals exhibit a range of hues due to their diverse mineral compositions. The colors you see in our product images provide a reference, but the actual appearance may have slight differences.

2. Size: We diligently measure and list the approximate dimensions of each crystal. However, please be aware that natural variations in size are common, and your crystal's length, width, or height may differ slightly from the reference image.

3. Weight: We understand the significance of accurate weight, especially for collectors and enthusiasts. Our team endeavors to ensure that the weight of your crystal closely matches the one you selected.

Our Commitment to You:

At Divine Ebony Beauty, we are passionate about crystals and dedicated to providing you with an exceptional shopping experience. If you have any particular preferences or concerns regarding your order, our customer support team is here to assist you. We will make every effort to accommodate your requests and provide you with a crystal that resonates with your intentions.

Caring for Your Crystal:

Each crystal possesses its own unique qualities and energies, and we encourage you to embrace its individuality. To maintain a strong connection with your crystal, we recommend regular cleansing, charging under moonlight or sunlight, and setting your intentions with love and gratitude.

Thank you for choosing Divine Ebony Beauty as your source for enchanting crystals. We believe that the diversity and allure of these natural wonders make each one truly extraordinary. Embrace the distinctiveness of your crystal and allow it to bring joy, healing, and positive energies into your life.

Should you have any further questions or require assistance, please do not hesitate to reach out to us at: info@ebonydivinebeauty.com

We are here to ensure your crystal shopping experience is both delightful and spiritually fulfilling.

Thank you for selecting our store as your trusted source for authentic, specially-produced products, including crystals, which are imported from various countries. We are dedicated to delivering exceptional items and ensuring your satisfaction throughout the shopping process. To clarify the shipping procedures, kindly review our shipping policy:

1. Shipping Time:

Our commitment to authenticity means that we source our products from trusted suppliers worldwide. As a result, the shipping time may be longer than usual. We estimate a delivery period of 1-3 weeks, taking into consideration customs and logistical processes.

2. Order Processing:

Upon placing your order, please allow 1-2 business days for order processing and meticulous packaging before shipment. During peak seasons or promotional periods, processing times may be slightly extended.

3. Tracking Information:

To keep you informed, we will provide comprehensive tracking information via email once your order has been dispatched. This will allow you to track your package's journey until it arrives at your specified address.

4. Shipping Fees:

Shipping fees are calculated based on the weight and destination of your order. The precise shipping cost will be displayed during checkout for your review before completing the payment.

5. Customs and Duties:

Since our products are imported from other countries, they may be subject to import duties or customs fees. Any additional charges related to customs or duties will be the responsibility of the customer.

6. Delivery:

We collaborate with reputable carriers to ensure prompt and secure delivery of your orders. However, please be aware that external factors beyond our control, such as weather conditions or unforeseen delays in customs, may occasionally impact delivery times. We appreciate your understanding in such situations.

7. Partial Shipments:

In certain cases, your order may include products from different origins. To expedite delivery, we may proceed with partial shipments. Rest assured, any remaining items will be shipped separately and without additional charges.

8. Address Accuracy:

To prevent delivery issues, please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any complications arising from inaccurate address information.

For any inquiries or concerns about our shipping policy, please feel free to contact our dedicated customer support team. We are here to assist you and ensure your shopping experience with us is both gratifying and enjoyable. Thank you for choosing our store, and we are eager to serve you with utmost care and devotion.

Thank you for choosing Ebony Divine Beauty for your spiritual and beauty needs. We strive to provide high-quality products and exceptional service. Before making a purchase, we kindly ask you to review our Return/Exchange Policy carefully.

1. Returns and Exchanges

At Ebony Divine Beauty, we understand that customer satisfaction is essential. While we do not accept returns on most of our products to keep our prices affordable, we offer store credits for eligible items that are returned. Additionally, we do provide exchanges in cases of misrepresented items or damaged items. Please review the details below:

1. a) Returns: As a small business, accepting returns would significantly impact our ability to offer competitive prices. We encourage you to carefully consider your purchase and ensure it meets your needs before placing an order. However, for eligible returns, we offer store credits, which can be used towards future purchases on our website. Store credits are non-transferable and will be issued for the value of the returned item, excluding shipping costs.

1. b) Exchanges: If you receive a product that does not match the description or is damaged, please contact us within 24 hours of receiving your order. We will promptly address the issue and provide instructions on returning the item for inspection. Once we confirm the misrepresentation or damage, we will offer an exchange or a store credit, including shipping costs.

IMPORTANT: Before returning any item, please contact us at info@ebonydivinebeauty.com to receive a RETURN AUTHORIZATION. We kindly ask that you do not send back any items without obtaining a return authorization from us. Failure to obtain a return authorization may result in delays or inability to process your return and store credits. Once you contact us, we will promptly provide you with the necessary instructions and return authorization for eligible returns or exchanges. Your cooperation ensures a smooth and efficient return process. 

Return Processing Time and Deadline: We will process the returns within 5-10 business days of receiving the returned package. The items must be returned to us within 14 days of delivery.

Condition of Returned Items: If the item returned is not in its original unworn condition or damaged in transit, the buyer will be responsible for the damages up to the full value of the item. To ensure a safe transit, please keep all packaging if you are planning to return the item.

2. Misrepresented Items

If you believe that the item you received does not match the description or images provided on our website, please contact us immediately upon receiving the product. We will thoroughly investigate the matter and provide instructions on returning the item for inspection. Once we confirm the misrepresentation, we will offer a replacement or a store credit, including shipping costs.

3. Damaged Items

In the rare event that your order arrives with damage, please notify us within 24 hours after receiving the products, providing clear photographic evidence of the damage. We will work diligently to address the matter and find a suitable resolution, which may include a replacement or a store credit, including shipping costs.

4. Item Selection and Sizing

We encourage our customers to carefully review the item pictures and descriptions before making a purchase to ensure that it meets their requirements. Please take note of the dimensions and specifications provided to confirm that the item's size and features align with your preferences.

5. Contacting Us

If you encounter any problems with your order or have concerns about the product you received, please do not hesitate to contact us. We value your feedback and will do our best to resolve any issues to your satisfaction.

Email: info@ebonydivinebeauty.com

6. Cancellation Policy

We understand that circumstances may change after placing an order. If you need to cancel your order, please contact us within 12 hours. Orders can only be canceled within 24 hours after placing the order. Once an order is shipped, it falls under our standard Return/Exchange Policy.

We appreciate your understanding and support in helping us maintain our commitment to offering high-quality products and exceptional service. Thank you for choosing Ebony Divine Beauty.

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Change of Adress/Cancellation

1. Can I change the shipping address after placing an order?

After placing an order, we will send you a confirmation message with the shipping address provided. Please ensure that the address is correct during this stage, as we won't be able to make any changes once the package is posted. Incorrect addresses may lead to non-delivery, and no refunds will be given in such cases.

2. Can I cancel my order?

Cancellations are possible only if we haven't sent out the order yet. If you need to cancel, please contact us within 12 hours after placing your order, and we will assist you with the cancellation process.

My package is being returned. What should I do?

3. What should I do if my package is being returned to Ebony Divine Beauty?**

If your package is being returned to us for any reason, we recommend you to keep a close check on its transit and contact your local post office immediately if you notice any abnormalities. To have the package reshipped, you will need to pay for postage again. Alternatively, if you decide to cancel the order, we will issue a refund for the item price only, excluding shipping costs.

4. Will I be provided with tracking information for my package?**

Yes, all our packages are sent with tracking. We strongly encourage customers to keep a close check on their packages using the provided tracking information. However, please note that once the package is sent out, we have no control over its handling and delivery.

Tracking states delivered, but I did not receive it?

5. What should I do if the tracking status shows that my package is delivered, but I haven't received it?

First, check your mailbox and the surrounding areas of your home to ensure the package wasn't misplaced. You can also ask your family if they received the package on your behalf.

6. What should I do if the package is still missing?

In case you haven't found the package after checking the above steps, promptly contact your local post office to inform them about the missing package. Request the GPS location of the package from the post office to gather more information. If you suspect that the package was stolen, please file a police report immediately and let us know about the situation.

If you have any other questions or concerns not covered in this FAQ, feel free to reach out to our customer support team, and we'll be glad to assist you!